Evaluate operational efficiency and effectiveness Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, define and document technical design for

Provide support to the Manager, Small Business, on lending programs, training, current needs, compliance, existing initiatives and serve as a point of contact for Business Solutions Lending teams Lead marketing efforts for Small Business Lending teams Attract, retain business members and Centers of Influence through in person and/or virtual events while partnering with bu

Develop product portfolio strategies and multi year roadmaps in collaboration with key stakeholders in a product oriented operating model. Lead architecture design sessions, document current / target state, transition architectures and make suitable recommendations for future state direction based on evolving industry best practices and practical considerations around Nav

Lead the Analytics Center for Enablement partnering with data scientists, data engineers and product managers to deliver BI and Analytics solutions. Set the strategic vision and technical product roadmap for BI & Analytics, ensuring alignment with partner teams and business objectives. Work with product teams and business users to understand and address their data and ana

Provide talent acquisition consulting and expert advice to key stakeholders across the enterprise Partner with key stakeholders to develop the long term strategic direction and roadmap for the future workforce Direct the development of TA delivery strategies and resources to support the evolving staffing models aligned to business line future staffing needs; ensure measur

Design, develop, and evaluate large and complex predictive models and advanced algorithms Test hypotheses/models, analyze, and interpret results Develop actionable insights and recommendations Develop and code complex software programs, algorithms, and automated processes Use evaluation, judgment, and interpretation to select right course of action Work on problems of div

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.) Document operating procedures for installations, configurations, and/or administration tasks Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices Maintain inventory control documenta

Analyzes, identifies, and completes plumbing requirements including installation, operation alteration, repair and maintenance of water pipes, bathroom fixtures, kitchen plumbing, hot water heaters, humidification systems, water pressure booster pumps and the hydronic closed water system (expansion tanks, PRV's and backflow preventers) Identifies, diagnoses and troublesho

Collaborate with a cross functional team to define and launch new and innovative member communication decisioning strategies in Pega Customer Decision Hub (CDH) Streamline the execution of program priorities while maintaining the conceptual and technical integrity of the next best action taxonomy, strategies, actions and treatments for the Scrum Team Lead, influence, and

HPE Nonstop System Administration and Support FIS Connex ATM/DEBIT Card System Processing performance management After Hours On call support for HPE Nonstop Systems and Applications Nonstop File System configuration and management to support application processing Nonstop Systems Performance Analysis Full life cycle project management Establish and lead project teams Deve

Oversee the coordinating, reporting, and supervising the testing of ICFR and ITGC controls with ICFR impact Oversee all non IT related risk functions within regulatory and financial (ICFR) risk domains Liaise with Enterprise Risk Management, Finance Risk Management, external and internal auditors, legal, regulatory compliance, and policy regarding ITGC with ICFR and ICFR

Design and develop data engineering solutions for batch and near real time datasets. Apply engineering principles into the design and enhancement of new and existing solutions Lead, guide and mentor less experienced staff Document new system components, or modifications to existing components Improve how we deliver solutions with process innovation, application of new tec

Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems Apply engineering principles into the

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t